myHermes Reviews

The woman's car registration is FP66 DXX, remove her from delivering to flats because a few of us in the flat have had the same experience.

My parcel was delivered to an address on the wrong road.

Road signs in the area are very clear, the post code of the place where it was left is not the same as mine. Satnavs do not have any trouble finding my house using the post code or road name.
I had to walk round the estate comparing the photo to find my parcel.

Went online to send a parcel, easy enough to do, problem is they don't come and pick your parcel up. Should have been picked up yesterday, nothing, waited in all day and couldn't do errands I needed to. They never picked the parcel up and I received no communication. Tried calling them, surprise surprise the lines are very busy. Tried all day again today, eventually got through to be told my pick up has been re-scheduled but can't tell me when it will be picked up. The person who answered said they could contact the depot manager but that it could take him up to 24 hrs to respond. Wouldn't use Hermes again, too unreliable and they have no communication with their customers. Royal Mail do a far better job, will stick with them from now on! You have a lot of work to do Hermes to get up to scratch.

Do not trust this company to deliver your goods, they dont give a monkeys. Your goods will 'disappear' without any consequence to them selves, at the briefest mistake and you will be offered a fraction of the value. Their tracking system is bull s**t as the last place it was scanned should ensure a safe idea where your parcel is, but NO if your item disappears then, who cares. Customer service is basically non existent and they only respond if pushed. Contacting their head office is at premium rate so don't. Do not trust your goods to this company, delivery is basically leaving it at your front door, and a picture of it taken and sent to you even though you are in. If its taken then tough. Please use another delivery company for your own protection and sanity.

The worst courier company that can ever exist on the planet. Unreliable and unorganised company. There is no human customer service! What kind of company is this? I am disgusted by them as I lost track on how many times my parcel has not been delivered because of them, they "attempted" to deliver and then the parcel got lost in transit, could not find my address and so on. Really? Are we that stupid? Stop the lies and do your job!
How many people have to leave bad reviews for this company to be dissolved?

I have been sending my parcels through hermes recently, but I am highly disappointed as there is no proper way to contact them about enquiries. The parcel shop is quite messy and disorganized which has caused a loss of a parcel which I dropped off 5 days ago. When I track the parcel it comes up as it still being in the parcel shop so I went to ask directly and they are saying he doesn't have the parcel. I don't think it's trustworthy and I'm not getting a satisfied response or help directly or from their website.

Sent a parcel via hermes tracking and they immediately lost it. Its been 10 days since I sent it and the tracking says its still on its way to the depot. This was an ebay sale so it don't look good for me

Hermes you have now made it 7 out of 9 times that our delivery goes to the wrong Church Road. What a complete failure especially after I have complained every time and you say we will get it noted for that area. How hard is it to read an address, there is loads of church roads around but if the drivers read the area then they will know where to go. That is if they can read properly. I will be publishing this as much as possible and trying the main papers.

This is the most unreliable courier I have ever seen. Collection slot given between 8 am and 8pm yesterday. Today I am still waiting and the driver didn't come. I tried calling and emailing the office but no answer. Despite getting bad review from my customer for the delay, they still took my money and didn't provide the service and is beyond expectation on the bad side. I will be contacting my bank to get my money back. Avoiding this company going forward as they are totally unprofessional and the service is messed up. I start to worry about my item getting damaged considering the low profecieny.

Very bad, they stole my package, between hermes and parcel to go.
Never reimburse... And charged for the non delivered item.
The worst!

They say: 'When the going gets tough, the tough get going! When things go wrong with Hermes you cannot see them for dust!
Parcels do get lost, but when you cannot speak with a representative and the automated answering programs just take you round in circles you can only feel you have been conned. NEVER EVER AGAIN WILL I USE HERMES
PS I have used Hermes for the last few years, sometimes there were issues, but you could speak with someone to resolve them. Never have I had a problem like this. They have seriously dropped the ball, or are so arrogant they couldn't care less!
*******757618419

One star is too good for the service we…
One star is too good for the service we have received. We sent an item that we sold on eBay through Hermes only to be told they couldn't deliver it, yet the recipient was in all day!. Despite leaving messages on their automated that promised a call back (Ha! Ha!) no-one has called. It is impossible to speak to a person, the complaint line just cuts off, and their head office number simply says that they are closed. What sort of company is Martian De Lange running? Every message on their website says they are dedicated to customer service. Well they have failed dismally in this case. All we want is to speak to a human being, but clearly this isn't possible.