I have been sending my parcels through hermes recently, but I am highly disappointed as there is no proper way to contact them about enquiries. The parcel shop is quite messy and disorganized which has caused a loss of a parcel which I dropped off 5 days ago. When I track the parcel it comes up as it still being in the parcel shop so I went to ask directly and they are saying he doesn't have the parcel. I don't think it's trustworthy and I'm not getting a satisfied response or help directly or from their website.